FAQs

It can be tricky to tell the difference between head lice and dandruff, but there are some key signs. Lice eggs (called nits) are tiny, oval-shaped, and glued firmly to the hair shaft—you can check near the scalp, behind the ears or at the nape of the neck. Dandruff, on the other hand, is flaky and falls off easily.

Here’s a simple trick: run your fingers over the spot in question. If it feels like a speed bump stuck to the hair strand, it’s most likely an egg. If it brushes away easily, it’s just dandruff or lint.

If you're unsure, we can check and give you a clear answer—fast, accurate, and right at your home.

Good news: you really don’t have to do much at all. Lice can’t live more than 24 hours off the human head, so they’re not crawling around your house or hiding in your furniture. They need a scalp to survive—which means once they’re off the head, they’re done.

But if you must do something to feel better, here’s what you can do:

• Change the sheets for anyone who had lice.

• Toss a sheet over the couch for 24 hours or give it a quick once-over with a lint roller.

• Put hair brushes and accessories in the freezer overnight.

That’s it. No bagging stuffies or toys, no vacuum anything, and no putting all bedding and pillows in the dryer. It’s completely unnecessary—we’ve got the lice part handled so you can rest easy.

Yes, absolutely! We always recommend telling others—letting your child’s friends, sports teams, and school know can help stop the spread of head lice before it becomes a bigger issue.

Some kids may just seem itchy, and without knowing a friend has lice, their parents might not think to check. But when others are aware, they’re more likely to spot lice early, treat it quickly, and prevent it from spreading further. It's not about blame—it's about teamwork.

The Mobile Lice Shop can provide school or daycare documentation if needed, and we’re here to help make the process stress-free for everyone involved.

Simply put—no, and they can actually do more harm than good.

Most over-the-counter lice treatments contain pesticides, which lice have become highly resistant to (yes, there are studies proving it). This is why many parents find the lice come back—again and again (because they never really went away).

The biggest misconception? That one round of lice shampoo will take care of everything. Unfortunately, it won’t. These products might kill some bugs, but they don’t kill the eggs, allowing the lice life cycle to continue.

At The Mobile Lice Shop, we don’t use pesticides or any products with chemicals. Our professional lice removal service uses safe, non-toxic, and effective methods, including meticulous combing, which is the only proven way to fully remove both lice and nits. We don’t leave anything behind for you to get rid of.

Yes! With our mobile head lice treatment service, you are cleared to return to school, sports, and other activities after we leave. We make the process quick and stress-free—and provide school notes upon request.

We believe in clear pricing, no scare tactics, and zero surprises. Here’s what to expect:

• Head checks are $40 per person.

• If treatment is needed, the $250 treatment fee includes the head check—it’s not added on.

• Lice removal treatments are $250 per person.

• There’s a $250 minimum for us to come out, even if we don’t find lice. But don’t worry—we show you exactly what we find on every person, so you know what’s going on and can make an informed decision.

• We also recommend a follow-up recheck within 7 days to ensure the lice are fully gone and that no one has been re-exposed. Rechecks are an additional cost:

  • $50 or $100 travel fee (depending on your location),

  • plus $40 per person for the recheck.

Unlike other companies, we don’t pressure you into non-refundable deposits, we don’t add hidden fees, and we don’t push product sales at the end of your appointment. We don’t prey on your stress—we educate you, show you what’s happening, and give you options.

Everyone is assessed right away, and you can choose whether to move forward with treatment or continue managing at home. We’ll support you either way.

We’re not just another lice service—we bring over 10 years of experience, accurate information, and a whole lot of calm to what feels like a stressful situation. We show up with answers (and a comb!), help you understand exactly what’s going on, and give you the confidence to stop panicking and start breathing again.

Here’s the Mobile Lice Shop difference:

✅ No scare tactics. We don’t pressure you with non-refundable booking fees or try to convince you there’s only one way to get rid of head lice. We’re just really good at what we do—and parents trust us because we deliver.

✅ No surprise costs. Pricing is simple and honest: $40 head checks, $250 full treatment (head check included), with a $250 minimum for us to come out. That’s it.

✅ No mystery diagnoses. We show you exactly what we find on each person so you know what’s going on—and what’s not.

✅ No pressure to treat. Once everyone is assessed, you choose whether to move forward with professional treatment or manage it at home. We’re here to help either way.

✅ ✅ No lice left behind—guaranteed. We fully remove lice and eggs during treatment, so you’re not stuck combing daily or using oils for weeks. No endless aftercare. Just removal—and backed by our guarantee.

✅ No unnecessary cleaning. Don’t waste your time deep-cleaning the house. We’ll walk you through what actually needs attention—and what doesn’t.

We’re fast, friendly, and we come to you—so you can skip the stress and get back to life. If you want honest help, a lice-free home, and peace of mind that it’s really gone, The Mobile Lice Shop is here to help!

Yes—we stand behind our work with a lice-free guarantee! To qualify for the guarantee:

• Everyone in the household must be checked, and if lice are found, treated by The Mobile Lice Shop.

• If your child spends time in two households, everyone in both homes must be checked and treated if lice are present.

• A follow-up recheck must be scheduled and completed within 7 days of treatment (additional charge to come back out for a recheck).